Our Patient Pledge…
DCHC will provide quality, compassionate and professional care to all patients we serve, regardless of their ability to pay. We will provide complete information about medical treatment in comprehensible terms. While patient consent is requested prior to the delivery of any procedure or treatment, DCHC vows to maintain and respect patient privacy regarding medical treatment, as well as the confidentiality of medical records. DCHC patients can be assured that they will always receive a clear and concise explanation of services and bills, regardless of the source of payment.
In addition to DCHC’s standard medical care services, adolescent patients can opt to receive family planning counseling, nutritional counseling, as well as substance and mental health counseling. School and sports physicals are also available. DCHC is a referral source for several school-based health centers, and conducts health screenings at youth events throughout the year. DCHC staff is also equipped to present health information and DCHC service information on-site to local middle and high schools.
DCHC’s expansive adult services combines cutting-edge preventative medicine with comprehensive disease treatment and management. The medical team at DCHC routinely treats adults who suffer from asthma, diabetes, hypertension, arthritis, and cardiovascular disease but is also equipped to treat infectious diseases such as hepatitis, venereal diseases, and TB. The highly trained and experienced social workers offer assistance for adults living with depression, mental illness and drug-addiction. All DCHC care providers approach each patient as a care partner, offering respect and understanding along with quality treatment.
In addition to essential health services, DCHC also provides various health screenings, counseling in an array of subjects and specialty areas, x-ray services, lab services and referrals, and access to educational information. DCHC provides translation services, as needed, to patients speaking various languages, and offers transportation vouchers in special circumstances.
DCHC proudly includes quality dental services on their roster of primary care services. Available at the Eastside, Bruce Douglas, and Nolan Centers, the friendly DCHC dental staff is now accepting appointments for a broad range of dental procedures.
A 24-hour answering service is available to all DCHC patients in case of urgent care needs. If emergency room treatment is needed, as determined by the on-call physician, DCHC physicians perform complete patient care follow-up services at its health centers.
DCHC provides free counseling and contraceptives to adult men and women seeking reproductive health services. Gynecological screening, infertility services, and educational and referral information on a broad range of reproductive health matters is also available.
The DCHC geriatric team gives preventative counseling a high priority, with quality care for the aging including diagnosis and treatment of illnesses including chronic obstructive pulmonary disease, arthritis, coronary heart disease, influenza and pneumonia. The exceptional and compassionate staff ensures continuity of care within DCHC and with outside agencies as needed.
The DCHC HIV/AIDS team provides comprehensive primary care services to patients that include confidential screening, diagnosis, and treatment of HIV/AIDS. Nutritional counseling, provision of prophylactics, and treatment intervention for opportunistic infection and other complications are also provided. Accesses to various clinical trials are available, on-site. The HIV/AIDS program is guided, in part, by the advice of the DCHC HIV/AIDS Community Advisory Board, which includes DCHC clients.
The DCHC Obstetrics and Gynecological staff provides primary care and delivery services in addition to prenatal and nutritional counseling. Risk assessment, exams, a full range of tests and screenings, culposcopy and other gynecological procedures are provided on-site. OB/GYN nurse midwives are highly trained and available to deliver competent, sensitive care. Medical referrals are also available.
Comprehensive pediatric care includes early periodic screenings, diagnosis and treatment, well-child visits, anemia screening, WIC enrollment, and hypertension treatment. DCHC actively addresses personal growth enhancement and development through its pediatric program. DCHC is also dedicated to increasing the number of children immunized in Detroit by providing free childhood immunizations.
Perinatal services at DCHC include risk assessment, educational programs, enrollment and administration of the Women, Infants and Children (WIC) nutritional program, and postpartum care. The Perinatal Care Program utilizes treatment resources with DCHC, as well as from other support agencies so that expectant mothers receive the best possible care for themselves and their newborns.
So that DCHC patients are able to follow their doctor’s orders with ease, an on-site pharmacy offering discounted prescriptions is available. This service, provided in partnership with The City of Detroit Pharmacy, allows patients to receive medications from the same facility they receive medical care. Convenient, and affordable.
DCHC Health Centers are designed to deliver urgent care services after regular business hours, when necessary. Since DCHC facilities are equipped with these valuable resources, center hours will soon be extended to include Saturday and Sunday evenings, as well as extended hours during the week.
Appointments: DCHC asks that patients honor all scheduled medical appointments. If a patient is unable to attend a scheduled appointment, or is expected to be late, they are asked to call the center. Patients arriving more than 20 minutes late for a scheduled appointment may be rescheduled.
Required Information: DCHC asks that all patients bring valid proof of identification to their appointments or visit to the center. Patients are asked to also provide DCHC with their current insurance information or status. In order to determine payment, DCHC asks for verification of the patient’s household income and that patients come prepared to pay any fees or co-pays at the time of service.
Referrals: DCHC will provide referrals to specialists, as needed. Through partnerships with other Detroit health care providers, patients have access to more than 40 medical specialists in a variety of areas. DCHC asks all patients to schedule an appointment with their primary care physician to request referrals. All referral requests should be made in a timely manner, allowing for adequate processing before the patients appointment with a specialist.
Services: In addition to a full-spectrum of primary medical services, DCHC also offers quality dental care, Family Planning, HIV/AIDS testing, counseling and treatment, and full-pharmacy services. Any of the DCHC staff will gladly provide information about these or other important DCHC services.
Emergencies: In the unfortunate event of an emergency after the center is closed, patients are asked to call their center’s direct line. DCHC’s 24-hour answering service will contact the patient’s physician on their behalf. If a patient is admitted to a hospital, their DCHC physical will provide patient care for their entire hospital stay, from admission to discharge. If an emergency is life threatening, patients should call 911.